Privacy Policy

At Silventic Jewels, we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you engage with our business, whether through our website, in-person, or other communication channels.

By engaging with Silventic Jewels, you agree to the terms and practices described in this Privacy Policy.

1. Information We Collect

We may collect the following types of information:

1.1. Personal Information

• Contact information (name, business name, address, email address, phone number)
• Business details (GST number, business registration information)
• Payment information (bank account details, payment history)
• Order history and preferences

1.2. Website Usage Information

• IP address
• Browser type and version
• Pages visited and time spent on our website
• Referring website or source
• Device information

2. How We Collect Information

We collect information through various channels, including:

• Direct interactions when you contact us or place orders
• Forms completed on our website
• Business transactions and correspondence
• Cookies and similar tracking technologies on our website
• Third-party sources, such as business partners or public databases

3. How We Use Your Information

We use your information for the following purposes:

• Process and fulfill your orders
• Communicate with you about your orders, products, and services
• Provide customer support and respond to inquiries
• Improve our products, services, and website experience
• Send you marketing communications about new products, special offers, or events (with your consent)
• Comply with legal obligations and enforce our terms and conditions
• Prevent fraud and protect our business interests

4. Information Sharing and Disclosure

We may share your information with:

• Service providers who assist us in operating our business (e.g., shipping companies, payment processors)
• Business partners with whom we offer joint products or services
• Legal authorities when required by law or to protect our rights
• Professional advisors such as lawyers, accountants, and insurers
• Potential buyers in the event of a business sale, merger, or acquisition

We do not sell your personal information to third parties.

5. Data Security

We implement appropriate security measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. These measures include:

• Secure storage systems
• Limited access to personal information
• Regular security assessments
• Staff training on data protection

While we strive to protect your information, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. The criteria used to determine our retention periods include:

• The duration of our business relationship with you
• Legal obligations to retain data for certain periods
• Relevant statutes of limitations
• Potential disputes or legal claims

7. Your Rights

Depending on your location, you may have certain rights regarding your personal information, including:

• Access to your personal information
• Correction of inaccurate or incomplete information
• Deletion of your personal information
• Restriction or objection to certain processing activities
• Data portability
• Withdrawal of consent (where processing is based on consent)

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Cookies and Tracking Technologies

Our website may use cookies and similar tracking technologies to enhance your browsing experience and collect information about how you use our website. You can control cookies through your browser settings, but disabling cookies may limit your ability to use certain features of our website.

9. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our website with a revised effective date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us at:

Email: [email protected]
Phone: +91 84692 59250
Address: Ground Floor, 11, Ornament Arcade, Near Darbar Ghar Chowk, Soni Bazar, Rajkot, Gujarat – 360001

12. Governing Law

This Privacy Policy is governed by the laws of India. Any disputes relating to this policy shall be subject to the exclusive jurisdiction of the courts in Rajkot, Gujarat, India.

Last Updated: April 28, 2023